Copilot Platforms Inc., developer of a cloud-based client management portal for service businesses, has secured $10 million in funding to support its product development efforts.
company announced Series A investment on Thursday. Funding was provided by his YC Continuity and prominent angel investor Lachy Groom, according to the startup. Since its launch in early 2020, it has raised a total of $13 million.
Law firms, recruitment agencies, and other service companies regularly share documents with client organizations. The day-to-day operations of such companies also include interactions with various other clients. Receiving payments, requiring signatures, and answering support questions are just a few common tasks.
Copilot’s client management portal allows service businesses to perform such tasks through a centralized interface. Historically, companies used multiple applications to support their client management activities. Consolidating workflows into a single portal improves the user experience, according to the company.
“Before founding Copilot, our team started multiple companies and became clients of dozens of service businesses,” said co-founder and CEO Marlon Misra. said to blog post“We kept asking ourselves why we don’t have a centralized location for our information, correspondence, files, contracts, and invoices.”
Copilot’s platform is accessible through a web-based interface and a mobile app that each company can customize with their branded assets. The portal includes messaging tools for sharing project details and a built-in file storage service. File storage services provide electronic signature functionality that facilitates contract processing.
Another feature set of the platform focuses on simplifying payment processing workflows. Using the startup’s platform, a service business can charge a client for her one-time project or offer a subscription. A built-in checkout page allows clients to pay on a self-service basis.
Copilot also promises to streamline other routine business tasks. To answer their clients’ most frequent support inquiries, companies can use the platform to create a knowledge base. Service companies can also create forms to collect project-related information from their clients.
To reduce manual work for users, Copilot provides automation tools along with its core feature set. With this tool, you can create software workflows that perform routine tasks without human input. For example, companies can build workflows that automatically create new folders in Copilot’s file sharing service when new client projects are started.
The functionality is organized into standalone apps, each focused on a different use case such as customer support or payment processing. The startup also offers integrations with third-party productivity applications. Businesses can integrate these supported third-party applications into the Copilot interface to streamline tasks such as document management.
Proceeds from Copilot’s recent $10 million funding will be used to expand its catalog of software integrations. We are expanding our engineering and product teams to support this effort.
“Hundreds of modern service businesses, including marketing agencies, accounting firms, and law firms, use Copilot to deliver a branded, unified, and delightful experience to their clients across web and mobile.” Misra said. “But there are tens of millions of service businesses in the United States alone, and we believe we can help many of them become more successful.”
